Much of the snow in the city of Temirtau in central Kazakhstan is black.
Instead of the usual white powder that children love to play with, the snow looks more like coal after a mysterious dark dust settled on the city in the beginning of January.
Many residents, worried about their health, took to social media to call on the government to investigate the incident.
"We can't live like this. We're suffocating here," wrote one user.
A special group of scientists, made up of both independent ecologists and government experts, is working to identify the causes.
Temirtau is the centre of Kazakhstan's iron industry and the home to the country's biggest steel production plant - Karaganda Metallurgical Combine, owned by ArcelorMittal Temirtau, a subsidiary of the global industrial giant ArcelorMittal.
Many in Temirtau believe that pollution from this metallurgical complex is what has turned the snow black.
Angry residents started collecting signatures for a petition addressed to Aliya Nazarbayeva, the youngest daughter of President Nursultan Nazarbayev and the head of the Association of Ecological Organisations of Kazakhstan.